Among the seven essential skills that a student needs for their future, Tony Wagner (2011) identifies collaboration, critical thinking and problem solving, as well as adaptability and flexibility.
These skills are successfully incorporated into online training given by the Canadian Professional Logistics Institute’s (LI) professional logistician (P.Log) where learners engage in an online team dynamics and communication module (TDC). The course developed from needs within the logistics field and was intended to develop collaborative processes.
LI together with Athabasca University’s Centre for Innovative management (AU-CIM) developed a fully online course which included ethics, decision making, strategic supply-chain management, and leadership through change, running parallel with face-to-face teaching of similar content. The advantage of adding the online pathway, gave students asynchronous contact, and provided more learner diversity. P444
Organisations typically teach team-building skills and develop communication, mentoring, teaming and collaboration, and LI’s online course includes these competencies. Virtual contact is typical in the online course. This team training echoes that which organizations typically provide, and which is repeatedly acknowledged as being a necessary competency in complex organizations (Clark & Gibb, 2006; cited in Anderson, 2008, p.444). The soft skills the students develop online contribute to their managerial competence and the programme echoes real life business practices (Waight & Stewart, 2005; ibid).
The TDC model enhances learning in two ways: independent stand-alone computer simulations using cause and effect scenarios and where cultural issues towards possible failure had been incorporated; and pedagogically devised learner interaction using simulated and facilitated learning tools.
Research shows that simulations are an effective learning strategy (Chipman, 2007; ibid, p.445) and learners commented positively towards the team building, conflict resolution and communicative skills they learned. Self evaluation and reflection tools were also incorporated. Learner feedback was positive for the team experience, they were committed to the team and preferred to resolve issues offline then return as a team.
The second phase incorporated synchronous chat using various tools; exercises were conducted in teams and a chat protocol was established. The facilitator referred back to skills learned in phase 1.
The online course emphasized member roles and competencies, e.g. autonomy, co-ordination, and collaboration; organizational factors such as use of technology, personal management and interpersonal skills; networking, knowing the organizational hierarchy, and an appreciation of cultural perspectives (Anderson, 2008 (editor), p.458.
The authors commented on key factors that ensured the success of this online teaching module:
Trust in the technology, the process and the cooperation among individuals (Williams & Duray, 2006; ibid, p.458) and these were facilitated by team leadership, the team charter outlining accountability, and chat protocols. Members tended to
Challenges for the online environment included assigning accountability and building in flexibility. Traditionally, it is generally accepted that roles need to be assigned. With the asynchronous nature of this course, accountability posed a challenge due to the very fluidity and flexibility of the course. To overcome this, observers believe that the need for limits and communication may increase when roles and goals becomes less defined (Eccles & Crane, 1987; Weik, 1982; ibid, p.450). Further research indicates that members who have had personal contact at the beginning of a course tended to more readily change roles (Walther, 1966; ibid).
The authors observe that project team learning online is now widespread in the workplace and in educational institutes, and the findings of this project suggest strategies for success, such as the virtual world offering a non-threatening way to deal with tasks that might have brought failure; effective and informed facilitating, chat protocols and a face-to-face meeting at the outset.
The experiences of this online course provide helpful suggestions for instructors and facilitators in both educational and workplace environments.
References
Hurst, D. & Thomas, J. (2008). Developing team skills and accomplishing team projects online. In T. Anderson (Ed.), The theory and practice of online learning (2nd ed., pp. 441-469). Edmonton, Alberta: AU Press, Athabasca University.
Wagner, T. (2011, June 24). 7 Skills students need for their future [video file]. Retrieved from http://youtu.be/NS2PqTTxFFc